If I could give this salon 0 stars, I absolutely would! The manager (Debbie Vela) and the district manager Will only care about money and not what your hair looks like.
I went in on 3/30 and had blond highlights done. I went home that night and saw the highlights didn't reach to my scalp, I had major bleeds from the foils and my highlights were uneven. I went back 3/31 for a refund and Debbie tried to tell me that what I was seeing was my scalp being dyed. I couldn't believe she tried to pass that lie off. I showed her photos and she told me to go sit at her chair so I did. She then acknowledged the mistake and said she would fix it. Okay, fine. I went home that night and I had HUGE 1x1 inch bleach squares in my hair. She didn't fix the highlights that didn't reach my roots. It was atrocious. There was no way I was going to let her touch my hair for a third time. I booked an appointment at C. Michelle's for 4/4 because that was the only opening I could get. I went back to Perfect Look on 4/4 for my refund. Debbie told me that she couldn't give me a refund but the district manager could. She took down my information and I never heard anything. I called the DM on 4/9. He called me back on 4/10 and said that he would not give me a refund because I went somewhere else. I told him what happened and that I had before and after pictures. He didn't want to see them. I told him that I was going to go to the BBB and he said "Okay, have a nice day" and hung up on me.
I filed a complaint with the BBB and Perfect Looks response was an utter fabrication. They said that all I wanted was more highlights and that I didn't come in for a week before I asked for those. The second lie they told was that I tipped Debbie $25.00 dollars. I still have my receipt that proves they are a bunch of liars. I refuted their explanation and have heard absolutely nothing. I sent the receipt, the photos, everything. They're pretending it didn't happen.
Finally, I reached out to Debbie on Facebook to appeal to her humane side. It turns out she doesn't have one. I explained to her that she knows she is lying and that she screwed me over. She even BLEACHED the back of my shirt that I was wearing. She ignored and blocked me.
I will never set foot in Perfect Look again!
Review about: Perfect Look Salons Hair Highlighting.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Full refund.